Call Expert,
International Contact Center Operator


  • In just 8 years, and now with over 11 million multi-channel contacts per year, the Call Expert Group has established itself as a call center operator specialising in the leisure and tourism sectors with the capacity to deliver telesales, customer relations and back office services to clients 24/7.

 

  • Across its 8 call centers in France (Abbeville, Alès, Paris and La Réunion) and overseas (Mauritius, Morocco and Algeria) - all with a human face - Call Expert provides clients with a multi-lingual operations team of over 1,200 customer relations experts trained in 4 GDS** (Global Distribution System) to deliver low and high added-value services.
  • Outside the traditional media, Call Expert is positioning itself in emerging markets, and is developing its capacity to process all types of interaction : email, chat, content moderation, blog management, mobile marketing etc.
**GDS (Global Distribution System) : Amadeus, Sabre, Worldspan and Galileo.

 

 

Call Expert it's...

  • Started up in 2001
  • 8 call centers (4 in France and 4 overseas) and delegation of personnel
  • 1,200 Multi-lingual Customer Relations experts
  • Available 24/7
  • 4 GDS trained
  • Training Academy
  • 11 million multi-channel contacts per year
  • Ranked number 21 in list of outsourcers in France for 2007 and 2008 (33 in 2006) = 167% growth in turnover.
 

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